FAQ

Can I cancel or change my order?

Because our items are made to order, cancellations or changes must be requested within 24 hours of placing your order. After this time, production will begin, and we may not be able to accommodate changes. Please contact us immediately if you need assistance.
Do you offer bulk or wholesale orders?

Yes, we can accommodate bulk or wholesale orders. If you’re interested, please contact us at info@duvallglobal.com for more information and pricing details.
What happens if my item arrives damaged or defective?

If your item arrives damaged or has a production defect, we will replace it at no additional cost to you. Please contact us within 7 days of receiving your order with photos of the issue, and we’ll resolve it as quickly as possible. For more information, see our Refund Policy.
Do you offer custom items?

Yes, we do! We are happy to work with you to create custom items upon request. Whether it's a personalized design or a specific product you have in mind, please contact us at info@duvallglobal.com or 954-634-2408 to discuss your needs. Additional charges and production times may apply for custom orders.
How long does it take to produce and ship my order?

Our average production time is 2-5 business days. Once your item is produced, it will be shipped, which typically takes 5-10 business days depending on your location.
Are your items made to order?

Yes! All of our items are made to order. This means that production begins only after your order is placed and payment is received. This process ensures that each item is crafted with care and attention to detail.
Do you offer refunds?

We do not offer refunds on any items. However, if your item arrives damaged or defective, we will replace it. See our Refund Policy for full details.
How do I contact customer support?

You can reach us at: Email: info@duvallglobal.com Phone: 954-634-2408 We’re here to help with any questions or concerns you may have!
Do you ship internationally?

Yes, we offer international shipping. Please note that delivery times may vary depending on your location, and additional customs fees or taxes may apply. These fees are the responsibility of the customer.