REFUND POLICY
At Duvall Global, LLC, we take pride in the quality of our products and strive to ensure customer satisfaction. Please review our refund policy carefully before making a purchase.
1. No Refunds
We do not offer refunds on any items. All sales are final. However, we are committed to addressing issues related to damaged or defective products. Please see the sections below for details on replacements.
2. Damaged Items
If your item arrives damaged, we will replace it at no additional cost to you. To request a replacement:
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Contact us within 7 days of receiving your order at info@duvallglobal.com or 954-634-2408.
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Provide your order number, a description of the issue, and clear photos of the damaged item and packaging.
Once we verify the damage, we will process your replacement as quickly as possible.
3. Production Defects
If your item is not satisfactory due to a production defect, we will replace the item. Please follow these steps:
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Contact us within 7 days of receiving your order at info@duvallglobal.com or 954-634-2408.
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Provide your order number, a description of the defect, and clear photos of the defective item.
We will evaluate the issue and, if confirmed, replace the item. We will also work with our vendor to request compensation for the defect.
4. Eligibility for Replacement
To be eligible for a replacement:
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The issue must be reported within 7 days of receiving the item.
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The item must not have been used, altered, or damaged by the customer.
5. Shipping Costs for Replacements
We will cover the shipping costs for sending a replacement item if the issue is due to damage or a production defect.
6. Contact Us
If you have any questions about this policy or need assistance with a replacement, please contact us at:
Duvall Global, LLC
Email: info@duvallglobal.com
Phone: 954-634-2408
Thank you for choosing Duvall Global, LLC. We are committed to ensuring your satisfaction and appreciate your understanding of our refund and replacement policy.