SHIPPING POLICY

At Duvall Global, LLC, we are committed to providing high-quality, made-to-order products. Please review our shipping policy below for important information regarding production and delivery times.

1. Made-to-Order Products

All items purchased through our website are made to order. This means that each product is custom-made specifically for you after your order is placed. This allows us to ensure the highest level of quality and craftsmanship for every item.

2. Production Time

Our average production time for made-to-order items is 2-5 business days. During this time, we carefully create and prepare your order for shipping. Please note that production times may vary slightly during peak seasons or due to high order volumes.

3. Shipping Time

Once your order has been produced, it will be shipped to you. Shipping typically takes 5-10 business days, depending on your location and the shipping carrier.

Domestic Shipping: Delivery within the United States typically takes 5-10 business days after production.
International Shipping: Delivery times for international orders may vary and could take longer than 10 business days due to customs processing and other factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. Any applicable taxes or duties for international orders are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the delivery status of your package.

6. Delays

While we strive to meet our stated production and shipping timelines, delays may occasionally occur due to factors outside of our control, such as:

Carrier delays
Weather conditions
Customs processing (for international orders)

We appreciate your patience and understanding in these situations.

7. Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. Duvall Global, LLC is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping address, please contact us immediately at info@duvallglobal.com or 954-634-2408.

8. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us at info@duvallglobal.com with your order details. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about our shipping policy, please contact us at:
Duvall Global, LLC
Email: info@duvallglobal.com
Phone: 954-634-2408

Summary of Key Timelines:

Production Time: 2-5 business days
Shipping Time: 5-10 business days

Thank you for choosing Duvall Global, LLC. We appreciate your business and look forward to serving you!